Privacy Policy

Effective Date: November 21, 2024

Welcome to Randamu Anime ("Company," "we," "our," or "us"). At Randamu Anime, we are dedicated to empowering ACG creators and fans alike. We want you to feel confident about how your personal information is collected, used, and protected. That’s why we encourage you to read this Privacy Policy carefully—it’s here to help you make informed decisions while enjoying our platform.

This Privacy Policy explains how we handle your data, including what we collect, why we collect it, how we use and share it, and the measures we take to protect it. We also outline your rights and provide clear examples to make these practices easier to understand.

Randamu Anime is a platform designed to support ACG creators in managing sales, running online stores, and engaging with fans worldwide. For fans, it offers direct access to their favorite creators and everything ACG in one place. For events, our POS system allows creators to list their products, enhancing user experience and community service.

To give you more control, we highlight where and how you can manage your information through your account settings or other features on our site. We believe in empowering you to shape your experience in a way that works best for you.

Your trust is important to us, and we’re committed to maintaining the highest privacy and security standards. Explore this Privacy Policy to learn more, and feel free to reach out if you have any questions.

We collect various types of information to provide, improve, and personalize your experience with our services. This includes:

a. Information You Provide

When you interact with our platform, we collect information you actively share with us:

• Account Information: When you register through our platform, we collect details like your name, email address, password, and other contact information required for account creation and management.
• Point of Sale (POS) Data:
  • Information you input when using the POS system, such as product names, categories, prices, and inventory details.
  • Customer information, such as names or contact details, if provided during transactions.
• Transaction Details:Data about purchases processed through the POS system, including sale dates, payment methods, product quantities, and amounts paid.

b. Automatically Collected Information

To improve functionality and maintain security, we automatically collect the following:

• Device Information:
  • Device settings, including language preferences and time zone.
• Usage Information:
  • Interaction logs that capture how you use the platform, such as accessing specific features (e.g., adding products, processing sales) and navigation patterns within the platform.
  • Behavioral metrics, such as time spent on pages, clicks, and errors encountered, to enhance user experience and resolve technical issues.

c. Data Generated Through POS Usage

The Point of Sale (POS) system generates valuable data that helps us provide insights into your business operations. This data is collected, stored, and analyzed to ensure seamless transactions, improve inventory management, and optimize your overall experience. Below are the specific types of data generated through POS usage:

• Product Sales Information:
  • The names of products sold through the POS system.
  • The sale price of each product, including any variations due to promotions or discounts.
  • The number of units of each product sold during each transaction.
  • The total amount of money generated from product sales, including taxes, fees, and other adjustments.
  • Details of any discounts or promotional offers applied to the sale, including percentage-based or fixed-amount discounts.
• Inventory Tracking:
  • Automated adjustments to your inventory when a sale is made. For example, when a product is sold, the system updates the stock levels to reflect the remaining quantity.

d. Information from Third-Party Services

Some features in our platform rely on integrations with external platforms:

• YouTube API v3:
  • If you use platform features linked to YouTube (e.g., embedding or managing YouTube content), we access your YouTube account data, such as video metadata and interactions, per YouTube’s Terms of Service and Google Privacy Policy.

The information we collect is utilized for a variety of purposes to enhance your experience with Randamu Anime. Below are the main ways in which we use your data:

a. Service Delivery

We use your information to deliver and improve the services you expect from us, including:

• Facilitating Account Registration and Secure Login: Your personal details (e.g., name, email address) are used to create and maintain your account, enabling secure and efficient access to our platform.
• Managing POS System Operations: For those using our integrated Point of Sale (POS) system, we collect transaction details, billing information, and inventory data. This allows us to process sales, track inventory, generate receipts, and provide smooth transaction experiences.

b. Business Operations

We rely on your information to ensure the smooth functioning of our business and improve the quality of our services:

• Improving Website Performance and Usability: By analyzing user behavior, such as page load times, click patterns, and navigation paths, we can make informed decisions to enhance our website’s design, speed, and overall user experience.
• Analyzing Market Trends: We use sales data from the POS system to generate analytics and insights into current market trends, helping creators make informed decisions about their products and strategies. Customer data will be kept confidential and used only for aggregate analysis.
• Communicating with Users: We use your contact details to send important notifications, updates, and information about our services, as well as promotional offers or new features.

c. Legal and Compliance Obligations

We may use your information to fulfill legal and regulatory requirements:

• Ensuring Compliance with Laws and Regulations: We process and store your data in accordance with applicable data protection laws, such as GDPR, CCPA, and others, to ensure compliance and safeguard your rights.
• Enforcing Our Terms of Service: If necessary, your information may be used to enforce the terms you have agreed to when using our services, including investigating potential violations and taking appropriate action if necessary.
• Addressing Legal Disputes: In cases where legal disputes arise, your data may be used to resolve these issues, defend legal claims, or cooperate with authorities when required by law.

d. Use of YouTube API v3

If you interact with features powered by the YouTube API v3, we handle your data as follows:

• Accessing Data for Requested Services: We use only the data required to power specific features, such as account information and video uploads. This includes information like your YouTube account details (if you’ve linked it to your Randamu Anime profile) and the videos you upload via our platform.
• Compliance with YouTube’s Terms: All usage of YouTube data adheres strictly to YouTube’s Terms of Service and Google Privacy Policy. We ensure that your information is handled in accordance with these policies, and we provide transparency on what data is collected and how it is used in the context of YouTube-integrated features.

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

a. With Service Providers

• Hosting and Maintenance: We may share your data with third-party providers who host and maintain our website and services.
• Payment Processing: For users purchasing through the POS system, we may share payment information with secure payment processors to facilitate transactions.
• Analytics and Marketing: We may share your information with trusted analytics or marketing services to improve our platform and communicate with users effectively.

b. For Legal Reasons

• We may disclose your information if required by law, legal process, or to protect the rights, safety, and property of Randamu Anime, our users, or the public. This includes responding to legal requests, court orders, or law enforcement inquiries.

c. Business Transfers

• In the event of a merger, acquisition, or sale of Randamu Anime, your personal information may be transferred to the new owners or entities involved in the transaction. We will take appropriate measures to protect your information during such transfers.

d. With Your Consent

• Any data not covered by this Privacy Policy will only be shared with your explicit consent. You may choose to share additional information with third parties through optional features or integrations on Randamu Anime.

We are committed to protecting your personal data from unauthorized access, alteration, disclosure, or destruction. To achieve this, we implement a range of robust security measures, including but not limited to:

• Encryption: All sensitive data, including payment information and personal details, is encrypted during transmission using industry-standard encryption protocols (e.g., SSL/TLS).
• Secure Connections: Our platform operates over secure, encrypted connections to safeguard data exchanged between users and our servers.
• Access Controls: We restrict access to personal data to authorized personnel only, based on their job responsibilities, and implement multi-factor authentication where applicable.
• Data Minimization: We collect only the necessary amount of data required for the purposes outlined in this policy, reducing exposure risks.
• Regular Monitoring and Testing: Our systems are regularly monitored, audited, and tested for vulnerabilities to ensure ongoing security and compliance.
• Data Anonymization: Where possible, we anonymize or pseudonymize personal data to protect user identities.

While we strive to use commercially acceptable means to protect your data, please note that no method of data transmission over the internet or electronic storage is entirely secure. Therefore, while we endeavor to protect your personal data, we cannot guarantee its absolute security.

If you believe your account or data has been compromised, please contact us immediately at sakin@randamuanime.com so we can take the necessary steps to assist you.

You have certain rights regarding your personal data, including:

• Access and Update: You may request access to the information we hold about you and update it if necessary. This includes the right to know what personal data we have collected about you, the purposes for which it is being processed, and the categories of recipients to whom the data may be disclosed.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations). We will take reasonable steps to delete your personal data from our records, unless we are required to retain it for legal, regulatory, or security reasons.
• Opt-Out: You may withdraw your consent for the use of your data for specific purposes, including marketing communications, at any time. This means you can opt-out of receiving promotional emails or other communications from us by following the unsubscribe instructions provided in those messages.

To exercise these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

We use cookies and similar technologies to enhance your experience on Randamu Anime, remember your preferences, and track website usage. These tools help us provide a seamless experience for ACG creators and fans alike. You can control cookie settings through your browser, but disabling cookies may impact your ability to use certain features of Randamu Anime.

Randamu Anime may include links to third-party websites, services, and platforms. These links are provided for your convenience and to enhance your experience on our platform. However, once you leave Randamu Anime by clicking on these links, you will be subject to the privacy policies and practices of the third-party websites you visit.

We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and share your personal information.

Please note that links to third-party websites do not imply our endorsement or affiliation with those sites. Your interactions with these third-party websites are solely between you and the third parties, and Randamu Anime is not liable for any issues that may arise from your use of third-party services.

At Randamuanime.com, protecting the privacy of children is a top priority. Our services are not designed for or directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will take steps to delete such information from our records.

Parents and guardians who believe that Randamuanime.com may have collected personal information from a child under the age of 13 can contact us at sakin@randamuanime.com. We will work to promptly investigate and address the issue.

We encourage parents and guardians to monitor their children's online activities and to help enforce this Privacy Policy by instructing their children never to provide personal information on this site without their permission.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. Any changes will be posted on this page with the updated 'Effective Date.' It is your responsibility to review this policy periodically for any updates. By continuing to use our services after any changes to this Privacy Policy, you acknowledge and agree to the updated terms.

If we make significant changes to this Privacy Policy, we will notify you through prominent notices on our website or via email, so you are aware of the information we collect, how we use it, and under what circumstances, if any, we disclose it.

We encourage you to review this Privacy Policy regularly to stay informed about our privacy practices and your rights regarding your personal data. If you do not agree with any changes to this Privacy Policy, you should discontinue using our services and contact us to deactivate your account if applicable.

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: sakin@randamuanime.com

Phone: +65 8776 5829

Address: 160 Robinson Road, #14-04 SBF Center, Singapore 068914

Website: https://www.randamuanime.com/